Dispatch & Logistics Specialist

Duties and Responsibilities

  • The communication center at LifeCare Ambulance is a fast paced, high volume call center managing both emergency and non-emergency calls.
  • The Dispatch & Logistics Specialist is responsible for taking inbound calls, assessing and prioritizing the situation, and assigning and coordinating appropriate internal and external resources.
  • To be successful in this role you must demonstrate well developed phone, in-person and written communication skills.
  • Our communication and documentation systems are computer based making a demonstrated high level of computer operation skill essential.
  • Since many times the Dispatch & Logistics Specialist is the first contact for a client, this person demonstrates a customer focused attitude to serve clients of diverse backgrounds at all times.
  • The Dispatch & Logistics Specialist maintains critical working relationships with community resources including Police, Fire, Life Flight, Hazmat, and internally with the LifeCare team.

Requirements

  • This position works a rotating schedule including days, afternoons, and night shifts as well as weekends and holidays. The person in this role is expected to be able to adjust to that schedule.
  • We require a demonstrated familiarity with standard medical terminology.
  • Excellent oral and written communication skills.
  • Work well in a group setting.
  • Since many times the Dispatch & Logistics Specialist is the first contact for a client, this person demonstrates a customer focused attitude to serve clients of diverse backgrounds at all times.
  • The Dispatch & Logistics Specialist maintains critical working relationships with community resources including Police, Fire, Life Flight, Hazmat, and internally with the LifeCare team.

Preferred Qualifications

  • Certification:
    • Emergency Medical Dispatch Certification OR
    • EMT/Paramedic certification in good standing and with an appropriate level of work experience.
  • Experience working in a call center.